- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- For products that are in stock, we ship within 24-72 hours from the time you place your order.
Exceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
- Products that are normally stocked but that are temporarily out of stock.
- Products that are not normally stocked and must therefore be special ordered.
- Items requiring special attention in adherence to legal and/or delivery service guidelines. Under such circumstances, you will be emailed regarding the specifics of your situation.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
Privacy & Security
Thanks for visiting the Avid Labs website. You may visit this site anonymously, without revealing any personal information. At times, AvidLabs.com will request personal information when necessary to provide a product, service, or information. This information may include your name, shipping address, billing address, telephone numbers, credit card information and e-mail address. By providing such information, you are agreeing to allow AvidLabs.com to use the information provided to complete the transaction.
Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and AvidLabs.com ever see it. Some Web browsers and some firewalls will not permit a secure connection. If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except for website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
AvidLabs.com is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. AvidLabs.com does not sell trade or rent your personal information to others.
AvidLabs.com is PCI Compliant.
We appreciate your interest and hope that you enjoy visiting the site.
Returns & Replacements
30-Day Money-Back Guarantee
We want you to be fully satisfied with your purchase from Avid Labs. If you are not satisfied you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges.
The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Please see our Return Rules and Restrictions before returning your item.
Return Rules and Restrictions
- Items must be returned within 30 days of delivery.
- Shipping and handling costs and other additional charges are non-refundable.
- If there is extensive damage to an item upon delivery, let us know immediately using the contact us form or e-mail us at firstname.lastname@example.org
- You can expect a refund in the same form of payment originally used for purchase within 48 hours of our receiving your returned product.
- Please keep original packaging to ship item back.
You can follow this link to view your orders . Just provide the required information to access your order.
If you are a registered user at AvidLabs.com, you can see all of your orders from your account dashboard. Just log in and click on "My Account".
Updating Account Information
As a registered user at AvidLabs.com, you can log in and use the "My Account" link to manage all aspects of your account. You can add or edit your billing and shipping address book, manage your preferences or newsletter subscriptions. You can view all of your order activities and even reorder.